Privacy Policy

Stirling Physio Pty Ltd ("Stirling Physio", "we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, how we use and store it, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Western Australian health records requirements that apply to physiotherapy practices.

Who we are

Stirling Physio Pty Ltd operates the physiotherapy clinic at Unit 4, 734 Karrinyup Road, Stirling WA 6021, and the website stirlingphysio.com.au. If you have a question about this policy, contact us on 9440 6125 or at info@stirlingphysio.com.au.

What we collect

The information we hold depends on how you deal with us. It may include:

• Contact details, such as your name, address, phone number, email address and date of birth.
• Health information, including your medical history, the reason for your visit, assessment findings, treatment notes, referrals, reports and imaging you provide to us.
• Billing details, such as Medicare, DVA, private health fund, workers compensation or motor vehicle claim numbers, and records of payments.
• Emergency contact and next-of-kin details.
• Messages you send us through the website, by email, text or phone.
• Website usage data, such as the pages you visit and the device and browser you use, collected through cookies and analytics tools.

How we collect it

Most information comes directly from you: when you book an appointment online or by phone, complete our new patient form, attend an appointment, or contact us. We may also receive information from your GP or specialist, another health provider, your insurer or claims manager, or a family member or carer where you have agreed to that.

Online bookings are made through Cliniko, the practice management system we use. When you book online you are entering your details into Cliniko on our behalf, and Cliniko's own privacy policy also applies to that service.

Why we use your information

We collect and use personal information so that we can:

• Assess, diagnose and treat you, and keep an accurate clinical record of your care.
• Communicate with you about appointments, results, exercise programs and follow-up.
• Process payments and claims, including Medicare, DVA, health fund, workers compensation and motor vehicle claims.
• Communicate with other health providers involved in your care, with your consent.
• Manage our practice, including quality improvement, accreditation, training and complaint handling.
• Meet our legal obligations, including record-keeping requirements for health information.

We will only send you marketing material, such as a newsletter, if you have opted in. You can unsubscribe at any time using the link in the email or by contacting us.

Who we share it with

We do not sell your personal information. We may share it with:

• Other health practitioners involved in your care, such as your GP, specialist or surgeon.
• Insurers, claims managers and government agencies where a claim requires it, or where the law requires it.
• Service providers who help us run the practice, such as our practice management software, secure messaging, payment and website providers. These providers may store data outside Australia, and we take reasonable steps to ensure they protect it.
• Anyone else you ask us to share it with.

Cookies and analytics

Our website uses cookies and analytics tools to understand how the site is used and to improve it. This data is aggregated and does not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

How we store and protect it

Clinical records are stored in our practice management system and in secure archives. We use access controls, passwords, encryption and staff training to protect your information from misuse, loss and unauthorised access. Health records are kept for at least seven years after your last visit, or until a child turns 25, as required by law, and are then securely destroyed or de-identified.

Accessing and correcting your information

You can ask to see the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within 30 days. In limited circumstances we may need to refuse access, and if so we will explain why in writing.

Making a complaint

If you are concerned about how we have handled your information, please contact our practice manager first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown above.

Contact us

Stirling Physio Pty Ltd
Unit 4, 734 Karrinyup Road, Stirling WA 6021
Phone 9440 6125
Email info@stirlingphysio.com.au